FAQs

Bluetooth

Q. How do I pair my radio with my Bluetooth headphones/speaker?

A. Our radios that include Bluetooth features only contain receivers - they can only receive Bluetooth signals from another device such as a smartphone or tablet. To stream music to headphones or a speaker via Bluetooth you require a seperate Bluetooth transmitter. This would plug into the appropriate headphone or line out socket on the radio. We do not recommend a specific brand of Bluetooth transmitter; however, any that feature a 3.5mm headphone connection should work.

Q. My phone shows "unable to connect" when I select the name of the radio in the Bluetooth menu

A. Perform a factory reset on your radio. Refer to your user manual for instructions or contact us for further assistance. If you have an iPhone: open the settings app, tap on "General", "Reset" then "Reset network settings". Your iPhone will then restart - the Wi-Fi and Bluetooth memory of your iPhone will be deleted. You should then be able to successfully establish a Bluetooth connection between your iPhone and the radio. If you have an Android phone: find the "Reset network settings" option within settings and follow the on-screen instructions.

DAB

Q. Can my radio be upgraded to support DAB+?

A. This would depend on the radio model and its production date; please contact us for advice.

Q. My radio is producing a "bubbling" or "underwater" noise on DAB

A. This can be caused by certain LED lights interfering with the signal. If the radio is located in a room which has LED light, try moving the radio to a different room to see if the sound improves. If not, it may be signal related. Try moving your radio to a slightly different location and perform an auto tune. Another suggestion for improving localised reception problems is to fully extend or move the aerial (particularly with wire aerials - try different places to stretch it out). It may be necessary to use an external aerial if this does not resolve your problem. If your radio is battery operated, taking it outside could help determine the location of the source of the experienced interference.

Q. Why are some radio stations silent?

A. The concerning radio stations may be broadcasting using a newer DAB standard known as DAB+. Even if your radio is not compatible with DAB+, these stations may still appear in the station list; however, they will be silent as the radio is unable to decode them.

Q. Can I get DAB digital radio everywhere in the UK?

A. Not yet. BBC services currently cover approximately 97% of the population and commercial services cover 90%. We recommend using the DAB postcode checker on the home page to identify which stations you can receive.

Q. I can't receive some stations listed on the postcode checker.

A. The postcode checker gives a good rule-of-thumb guide as to whether DAB services are available in your area. However, it can't take into account local conditions, obstructions or building materials. If you are having difficulty receiving a good signal, try moving your radio to a slightly different location and do another auto tune. Other suggestions for improving localised reception problems are to extend the aerial fully or move the aerial (particularly wire aerials - try different places to stretch it out). It may be necessary to use an external aerial if this does not resolve your problem.

Q. Why is there a delay between DAB and analogue radio?

A. If you were to listen to the same station on two radios, one analogue and one DAB, you would notice a slight delay on the digital radio. All station transmissions start as an analogue broadcast, these are then transformed into a digital transmission. In order for your radio to play its audio, it must decode the digital signal. This process usually takes a few seconds – resulting in the delay.

Q. Will my DAB digital radio work abroad?

A. This depends on which digital radio player you have and the country you are in. Most of Europe and Asia implement the DAB transmission system however it is currently unavailable in the Americas. The UK typically uses standard DAB whereas DAB+ is used across most of Europe and Asia. Roberts Radios produced after 2014 should all support DAB+ and are therefore able to access digital radio stations abroad. If you are unsure, please verify if your user manual mentions DAB+ or contact us for assistance. Before taking your radio abroad, we recommend performing a factory reset and switching the radio off prior to its scan for radio stations. It will automatically scan for available radio stations when using it in your new location.

Internet Radio

Q. Can I connect my internet radio to public/hotel/airport networks?

A. Our radios can connect to public networks; however, if the network in question uses a webpage to grant you access to the internet, this will not work as our radio are unable to display webpages. We recommend contacting the network administrator to verify if they can provide your radio with direct access to their network without additional security requirements.

Q. Can I stream music to my radio using a Deezer account?

A. In our current range, the following radio models support Deezer - Revival iStream 3, Stream 67.

Q. Can I stream music to my radio using a Google Play Music account?

A. None of the radios in our range currently support Google Play Music.

Q. Can I stream music to my radio using a Spotify Free account?

A. In our current range, the following radio models support Spotify Free - Revival iStream 3, Stream 67.

Q. Can I stream music to my radio using a Spotify Premium account?

A. In our current range, the following radio models support Spotify Premium - Revival iStream 3, Stream 218, Stream 67, Stream 94i.

Q. Can I stream music to my radio using a Tidal account?

A. In our current range, the following radio models support Tidal - Revival iStream 3, Stream 67.

Q. Can I stream music to my radio using a YouTube Music account?

A. None of the radios in our range currently support Youtube Music.

Q. Can I stream music to my radio using an Amazon Music account?

A. In our current range, the following radio models support Amazon Music - Revival iStream 3, Stream 67.

Q. Can I stream music to my radio using an Apple Music account?

A. None of the radios in our range currently support Apple Music.

Q. I am unable to access the list of "My Favourites"

A. On 1st May 2019 we experienced a major outage of the Internet Radio & Podcast service, caused by issues that were outside our control. Due to the on-going stability issues identified with our current provider our third party technology supplier migrated to a new internet radio station database partner. Due to this change, the ability to add favourite stations is currently unavailable. We are in discussion with the new database partner and they are currently working to add the feature; however, no ETA can be confirmed at this stage.

Q. I am unable to access the wifiradio-frontier portal to add custom station streams

A. On 1st May 2019 we experienced a major outage of the Internet Radio & Podcast service, caused by issues that were outside our control. Due to the on-going stability issues identified with our current provider our third party technology supplier migrated to a new internet radio station database partner. Due to this change, the ability to add custom station streams is currently unavailable. We are in discussion with the new database partner and they are currently working to add the feature; however, no ETA can be confirmed at this stage.

Q. My radio is set to another language. How do I change it to English?

A. The easiest way to change the language to English is to firstly switch your radio to the "Aux In" mode using the mode button. Then, press and release the menu button. You should see two options - select the first option. Next, look for an option that says either Langue, Sprache, Lingua, Sprog, Talen, Kieli, Sprak, Jezyk, Idioma, Dil or Iaith. You should then be able to select English from the list of languages.

Q. My radio shows "Failed to connect" after I have entered my network password

A. This usually means that the network password has been entered incorrectly and that the connection was therefore refused by the selected modem/router. Please ensure you are connecting to the correct network (usually marked as SSID or Network Name on your modem/router). Try entering the network password again keeping in mind that the password is case sensitive. If the radio still shows "Failed to connect" after re-entering the network password, please double check that you are entering the Wi-Fi password and not the admin password for your router.

Q. My radio shows "Failed to obtain IP address" after I have entered my network password

A. This usually means that your modem/router is blocking the connection. You can try resolving the issue by unplugging your modem/router for 10 seconds and then plugging it back in. Once all of the lights on the router are back to normal, attempt the connection again. Should problems persist, please contact us for assistance.

Other

Q. Can I see a list of current radios and their features?

A. Please click here to view a list of our current radio models. You can filter the model list by selecting the required features displayed on the sidebar.

Q. How do I update the software on my radio?

A. If you have an internet radio, the option to update the software on your radio can be found under Menu => System Settings => Software Update => Check Now. If an update is available, the radio will request confirmation before it downloads and installs the necessary updates. It is important to not unplug the radio or disconnect your modem/router from mains power during the update process. If you have a radio that is not internet capable, please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for further assistance.

Q. My radio powers on but will not respond to any button presses.

"A. If the radio turns on, indicates 'now tuning' and fails to respond to any button presses, you will not be able to carry out a factory reset. Please try following these instructions:

Q. How do I perform a factory reset?

A. Please refer to the manual for your radio, which is available here. Please contact us in the event that you require further assistance.

Q. I have lost my manual, can I get a new one?

A. Yes. Many manuals are available to download free of charge from our website. Alternatively, if you prefer a printed version we can provide these at a nominal cost. Please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for further assistance.

Q. I’ve seen some radios have a PausePlus functon. What is this?

A. None of our current models provide this functionality; for some of our older models, this function enabled you to pause live radio and continue listening at a later time.

Parts

Q. I placed a parts order and I have not yet received it, when will I receive the parts?

A. We recommend waiting for two weeks from the order date due to possible delays in the postal system. If you have not received your order and it was placed more than two weeks ago, please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for assistance.

Q. My radio is in warranty and my adaptor has stopped working, will you replace it?

A. It is possible to obtain a replacement adaptor under warranty. Please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for assistance. Terms and conditions apply.

Q. My radio is in warranty and my remote has stopped working, will you replace it?

A. It is possible to obtain a replacement remote control under warranty. Please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for assistance. Terms and Conditions apply.

Q. My radio is in warranty and the aerial has broken, will you replace it?

A. Per the guarantee at the rear of your user manual, damaged or broken aerials cannot be replaced under guarantee. It Is possible to purchase a replacement aerial by clicking here, otherwise please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for further assistance.

Q. My radio is out of warranty and my adaptor has stopped working, can I buy a new one?

A. Many accessories are available to buy by clicking here. If the accessory you require is not listed, please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for further assistance.

Q. My radio is out of warranty and my remote has stopped working, can I buy a new one?

A. Many accessories are available to buy by clicking here. If the accessory you require is not listed, please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for further assistance.

Q. My radio is out of warranty and the aerial has broken, can I buy a new one?

A. Many accessories are available to buy by clicking here. If the accessory you require is not listed, please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for further assistance.

Repairs

Q. How long does it take to complete a repair?

A. Repairs are usually completed within 10 working days from when the radio is received at our repair centre.

Q. My radio has gone faulty and it is out of warranty. Can I get it repaired?

A. We are able to offer out of warranty repairs on many models. If you know your model number, please click here to find out the cost of repairing your radio. If your model is not listed, please ring the helpline on 03330 142 505 or email technicalhelp@robertsradiotechnical.co.uk for further assistance.

Q. My radio has gone faulty and it is still under warranty. Can I send it to you for repair?

"A. If you purchased your radio from Amazon directly (not a third party seller), John Lewis, Argos, Currys PC World or Fenwicks and it fails during the warranty period, then please contact them for assistance. For all other retailers please book a repair by clicking here.


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