English 13th May 2019
On 1st May 2019 we experienced a major outage of the Internet Radio & Podcast service. This was caused by issues that were outside our control. Due to the ongoing stability issues identified with our current provider our third party technology supplier migrated to a new internet radio station database partner.

We are aware that some customers are experiencing problems with presets, favourites, PODCASTS and BBC Radio 4. We have found the below solutions have resolved these problems in most cases.

If you are experiencing problems with your radio, please click here for assistance.

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Radio Repair

Radio Returned

Simple 4 step process